Sign in to save your progress, vote, and build your own decks.Sign in
Comm Final Exam
299 cards·by thatoneguy13
Human Communication-
a process in which people generate meaning through the exchange of verbal and nonverbal
messages.
Symbol-
Something that represents something else and conveys meaning
Symbol-
Something that represents something else and conveys meaning
Symbol-
Something that represents something else and conveys meaning
Iconic signs-
signs that represent a thing itself and always bear some resemblance to the object to which
they refer
Indexical signs-
signs that reveal something beyond the thing itself.
Content MEaning-
the concrete meaning of the message, and the meaning suggested by or associated without the
message and the emotions triggered by it.
Relationship meaning-
what a message conveys about the relationship between the parties.
Setting-
the physical surroundings of a communication event.
Participants-
the people interacting during communication.
Message creation-
transmitting ideas and emotions via signs and symbols.
Encoding-
taking ideas and converting them into messages.
Decoding-
receiving a message and interpreting its meaning.
Channel-
the means through which a message is transmitted
Noise-
any stimulus that can interfere with, or degrade, the quality of a message.
Feedback-
the response to a message.
Field of Experience-
the education, life events,and cultural background that a communicator possesses.
Ethics-
standards of what is right and wrong, good and bad, moral and immoral.
Communication Ethics-
the standards of right and wrong that one applies to messages that awe sent and received.
Absolute-
pertaining to the belief that there is a single correct moral standard that holds for
everyone, everywhere, everytime
reasoned skepticism-
the balance of open mindedness and critic when evaluating others' messagesal attitude
needed
Healthy Feedback-
the honest and ethical response receivers provide to the messages of others.
Meaning Denial-
the refusal to acknowledge the intended meaning of a message.
Disqualification-
communication acts that attempt to deny others the right to speak based on their positions or
identities.
Chapter 4
answer
Selection-
- the process of choosing which sensory information to focus on.
Organization-
the process by which one recognizes what sensory input represents.
Interpretation-
the act of assigning meaning to sensory information.
Selective Attention-
consciously or unconsciously attending to just a narrow range of the full array of sensory
information available.
Cognitive Representation-
the ability to form mental models of the world.
Schema-
cognitive structure that represents an individual's understanding of a concept or person.
Prototype-
an idealized schema
Planning-
the sequence of actions one develops to attain particular goals.
Script-
a relatively fixed sequence of events that functions as a guide or template for communication
or behavior.
Stereotyping-
creating schemas that overgeneralizes attributes of a specific group.
Frame-
A structure that shapes how people interpret their perceptions.
Attribution Theory-
explanation of the processes we use to judge our own and others' behavior.
Attributional Bias-
the tendency to attribute one's own negative behavior to external causes and one;s positive
actions to internal states.
Self-serving Bias-
the tendency to give one's self more credit than is due when good things happen and to accept too
little responsibility for those things tha
Fundamental attribution error-
the tendency to attribute others' negative behavior to internal causes and their positive
behaviors to external causes.
Constructs-
categories people develop to help them organize information.
Cognitive Complexity-
the degree to which a person's constructs are detailed, involved, or numerous.
Ethnocentrism-
the tendency to view one's own group as the standard against which all other groups are judged.
Prejudice-
experiencing aversive or negative feelings toward a group as whole or toward an individual
because she or he belongs to a group.
Ego-
defensive function- the role prejudice plays in protecting individuals' sense of self
worth.
Value-
expressive function- the role played by prejudice in allowing people to view their own
values, norms and cultural practices as appropriate a
Chapter 5
answer
Instrumental-
use of language to obtain what you need or desire.
regulatory-
use of language to control or regulate the behaviors of others.
Informative-
use of language to communicate information or report facts.
Heuristic-
use of language to acquire knowledge and understanding.
Interactional-
use of language to establish and define social relationships
Personal Languages-
Use of language to express individuality and personality.
Imaginative-
use of language to express oneself artistically or creatively.
Phonology-
the study of the sounds that compose individual languages and how those sounds communicate
meaning.
Syntax-
the rules that govern world order.
Semantics-
the study of meaning.
Denotative Meaning-
the dictionary, or literal meaning of a word.
Connotative Meaning-
the affective or interpretive meaning attached to a word.
Pragmatics-
field of study that emphasizes how language is used in specific situations to accomplish
goals.
Speech Act Theory-
branch of pragmatics that suggests that when people communicate, they do not just say things,
they also do things with their words.
Dialect-
a variation of a language distinguished by its vocabulary, grammar, and pronunciation.
Lexical Choice-
Vocabulary
Cohort Effect-
the influence of shared characteristics of a group that was born and reared in the same general
period.
Jargon-
the specialized terms that develop in many professions.
Sapir-Whorf Hypothesis-
idea that the language people speak determines the way they see the world (relativists
perspective).
Disconfirming Communication-
comments that reject or invalidate a positive or negative self image of our conversational
partners.
Confirming communication-
comments that validate positive self-images of others.
Sensing-
the stage of listening most people refer to as "hearing", when listeners pick up the
soundwaves directed toward them.
Understanding-
interpreting the messages associated with sounds or what the sounds mean.
Evaluating-
assessing your reaction to a message.
Responding-
Showing others how you regard their message.
Chapter 6
answer
Nonverbal Behavior-
all the nonverbal actions people perform.
Nonverbal Communication-
nonverbal behavior that has symbolic meaning
Nonverbal codes-
distinct, organized means of expression that consists of symbols and rules for their use
Kinesics-
nonverbal communication sent by the body, including gestures, posture, movement, facial
expressions, and eye behavior.
Gestures-
Nonverbal communication made with part of the body, including actions such as pointing,
waving, or holding up a hand to direct people's atte
Illustrators-
signals that accompany speech to clarify or emphasize the verbal messages.
Emblems-
gestures that stand for a specific verbal meaning.
Adaptors-
gestures used to manage emotions.
Regulators-
gestures used to control conversation.
Immediacy-
how close or involved people appear to be with each other.
Paralinguistics-
all aspects of spoken language except the words themselves; includes rate, volume, pitch,
stress.
Voice Qualities-
qualities such as speed, pitch, rhythm, vocal range, and articulation that make up the music
of the human voice.
Vocalizations-
uttered sounds that do not have the structure of language
Chronemics-
the study of the way people use time as a message
Proxemics-
the study of how people use spatial cues, including interpersonal distance,
territoriality, and other space relationships, to communicate.
Monochronically-
engaging in one task or behavior at a time
Polychronically-
engaging in multiple activities simultaneously
Intimate distance-
0 to 18 inches, people who are very close
Personal distance-
18 in to 4 feet, friends and acquaintances
Social Distance-
4 to 12 feet, unfamiliar
Social Distance-
4 to 12 feet, unfamiliar
Public Distance-
12 to 25 ft, lecture or performances
Haptics-
the study if the communicative function of touch
Professional touch-
type of touch used by certain workers, such as dentist, hairstylists, and hospice workers, as
part of their livelihood, also known as functi
Functional Touch-
the least intimate type of touch, same as professional touch.
Social Polite touch-
Touch that is part of daily interaction in the United States, it is more intimate that
professional touch but is still impersonal.
Friendship Touch-
- touch that is more intimate than social touch and usually conveys warmth, closeness and
caring
Love-intimate Touch-
the touch most often used with one's romantic partners and family.
Deman Touch-
a type of touch used to establish dominance and power
Artifacts-
clothing and other accessories.
Communicating Information-
using non verbal behaviors to help clarify verbal messages and reveal attitudes and moods.
Regulating Interaction-
using nonverbal behaviors to help manage turn taking during conversation
Expressing and Managing Intimacy-
using nonverbal behaviors to help convey attraction and closeness.
Establishing Social Control-
using nonverbal behavior to exercise influence over other people.
Service Task Functions-
using nonverbal behavior to signal close involvement between people in impersonal
relationships and contexts.
intercultural communication-
communication that occurs in interactions between people who are culturally different.
Culture-
learned patterns of perceptions, values, and behaviors shared by a group of people.
Heterogeneous-
diverse
Border Dwellers-
people who live between cultures and often experience contradictory cultural patterns.
Voluntary Short Term Travelers-
People who are border dwellers by choice and for a limited time, such as study abroad students
or corporate personnel.
Voluntary Long Term Travelers-
people who are border dwellers by choice and for an extended time, such as immigrants.
Involuntary Long Term Travelers-
people who are border dwellers, permanently but not by choice, such as those who relocate to
escape war
Culture Shock-
A feeling of disorientation and discomfort due to the lack of familiar environmental cues
Involuntary Short Term Travelers-
people who are border dwellers not by choice and only for a limited time, such as refugees
forced to move.
Reverse Culture Shock/Reentry Shock-
Culture shock experienced by travelers upon returning to their home country.
-Identity-
who a person is; composed of individual and social categories a person identifies with, as
well as categories identify them with.
-Refleceted Appraisals-
the idea that peoples's self images arise primarily from the ways that others view them and
from the many messages they have received from
-Looking-Glass Self-
the idea that self-image results from the images others reflect back to an individual.
-Particular Others-
the important people on an individual's life whose opinions and behavior influence the
various aspects of identity.
-Generalized others-
the collection of roles, rules, norms, beliefs, and attitudes endorsed by the community in
which a person lives.
-Self-fulfilling prophecy-
When an individual expects something to occur, the expectation increases the likelihood it
will.
-stereotype threat-
Process in which reminding individuals of stereotypical expectations regarding important
identities can impact their performance.
-Self Concept-
a relatively stable set of perceptions that people hold about themselves.
-Self-Esteem-
An individuals sense of his or her value of worth.
-Self-Respect-
Treating others, and expecting to be treated, with respect and dignity.
-Performance of identity-
- the process or means by which we show the world who we think we are.
-Enacting Identities-
Performing scripts deemed proper for particular identities.
-Role Expectations-
the expectations that one will perform in a particular way because of the social role
occupied.
-Mutable-
subject to change
-Racial Identity-
Shared biological/genetic traits.
Multiracial Identity-
one who self-identifies as having more than one racial identity.
-NAtional Identity
Based on a persons country or citizenship
Ethnic Identity-
Shared cultural, linguistic, or religious origins/background.
-Gender Identity-
Social construction of masculinity and femininity.
-Sexual Identity-
Which category of sexuality you identify with.
-Age Identity-
Your age, and how you and others feel about your age
Social Class Identity-
Informal rankings based on occupation, income, education etc
Religious identity-
Aspect of identity defined by one's spiritual beliefs.
chapter 2
answer
-Uncertainty reduction theory-
theory that argues that much early interaction dedicated to reducing uncertainty about
others and determining if one wishes to interact with
-Rhetoric-
Communication that is used to influence the attitudes or behaviors of others; the art of
persuasion.
-behaviorism-
the focus on the study if behavior as a science.
-elocution-
the mechanics of public speaking, including proper pronunciation, posture, and grammar.
-methodology-
an accepted set if methods for developing new knowledge about a subject.
-Social Science approach-
contemporary term for the behaviorist approach.
-interpretive approach-
contemporary term for humanistic (rhetorical) study.
paradigm
belief system that represents a particular worldview.
theory-
a set of statements that explains a particular phenomenon.
- methods-
the specific watt that scholars collect and analyze data which theta then use to prove or
disprove their theories.
-naturalistic-
relating to everyday, real-life situations, such as a classroom, cafe etc.
-quantitative methods-
methods that convert data to numerical indicators, and then analyze these numbers using
statistics to establish relationships among the conc
-qualltative methods-
methods in which researchers study naturally occurring communication rather than
assembling data and converting it to numbers.
ethnographic-
relating to studies in which researchers actively engage with partipants
-rhetorical analysis-
used by researchers to examine texts or public speeches as they
critical approach-
an approach used not only to understand human behavior but ultimately to change society.
textual analysis-
similar to rhetoric analysis; used yo analyze cultural "products" such as media and public
speeches.
Chapter 7
answer
Communicating Information-
using non verbal behaviors to help clarify verbal messages and reveal attitudes and moods.
Regulating Interaction-
using nonverbal behaviors to help manage turn taking during conversation
Expressing and Managing Intimacy-
using nonverbal behaviors to help convey attraction and closeness.
Establishing Social Control-
using nonverbal behavior to exercise influence over other people.
Service Task Functions-
using nonverbal behavior to signal close involvement between people in impersonal
relationships and contexts
intercultural communication-
communication that occurs in interactions between people who are culturally different.
Culture-
learned patterns of perceptions, values, and behaviors shared by a group of people.
Heterogeneous-
diverse
Border Dwellers-
people who live between cultures and often experience contradictory cultural patterns.
Voluntary Short Term Travelers-
People who are border dwellers by choice and for a limited time, such as study abroad students
or corporate personnel.
Voluntary Long Term Travelers-
people who are border dwellers by choice and for an extended time, such as immigrants.
Involuntary Short Term Travelers-
people who are border dwellers not by choice and only for a limited time, such as refugees
forced to move.
Involuntary Long Term Travelers-
people who are border dwellers, permanently but not by choice, such as those who relocate to
escape war
Culture Shock-
A feeling of disorientation and discomfort due to the lack of familiar environmental cues
Reverse Culture Shock/Reentry Shock-
Culture shock experienced by travelers upon returning to their home country.
Cultural Values-
beliefs that are so central to a cultural group that they are never questioned.
Individualist Orientation-
a value orientation that respects the autonomy and independence of individuals.
Collectivistic orientation-
a value orientation that stresses the needs of the group.
View of Human Nature-
A value orientation that expresses whether humans are fundamentally good evil or a mixture
Preferred personality-
a value orientation that stresses the needs of the group.
View of Human Nature-
A value orientation that expresses whether humans are fundamentally good evil or a mixture
Human Nature Value Orientation-
the perceived relationship between humans and nature.
Power Distance-
a Value Orientation that refers to the extent to which less powerful members of institutions
and organizations within a culture expect and a
Long Term Vs Short Term Orientation-
dimension of societies value orientation that reflects its attitude toward virtue or truth
Short Term Orientation-
Stresses the importance of possessing the fundamental truth
Long Term Orientation-
stresses the importance of virtue
Dialectic Approach-
recognizes that things need not be perceived as either/or but may be seen as both/and
Dichotomous Thinking-
thinking in which things are perceived as either/or
Chapter 8
answer
Proximity-
how close one is to others
Attractiveness-
the appeal one person has for another based on physical appearance personalities and/or
behavior
Matching Hypothesis-
the tendency to develop relationships with people who are approximately as attractive as we
are
Similarity-
degree to which people share the same values, interests, and background
Social Penetration Theory-
a theory that proposes relationships develop through increases in self disclosure.
Knapps stage model
Commitment: Termination:1. Initiating 1.differentiating"2. Experimenting 2.
circumscribing"3. Intensifying 3.stagnating"4. Integrating 4.avo
Expressiveness/Privacy-
tension in relationships that describes the need to be open and to self-dislose while also
maintaining some sense of privacy
Relational Maintenance-
behaviors that couples perform that help maintain their relationships.
Chapter 9
Grouphate-
the distaste and aversion that people feel toward working in groups
Primary Groups-
groups that provide members with a sense belonging and affection
Secondary Group-
groups that meet principally to solve problems
Social facilitation-
tendency for people to work harder when others are around.
Trait Theory-
leadership theory that suggest leaders are born
Functional Theory-
assumes leadership behaviors can be earned
Shared Leadership-
everyones equal in the group
Analysis Paralysis-
pitfall in small group interaction caused by excessive analysis hindering group to move
forward
Chapter 10
Function-
the goals and effects of communication
PRoduction-
a function of organizational com in which activity is coordinated toward accomplishing
tasks
Maintenance-
stability of existing systems is preserved
Innovation-
Systems are changed
Structure-
lines of communication or a system of pathways through which messages flow
Grouphate-
the distaste and aversion that people feel toward working in groups
Primary Groups-
groups that provide members with a sense belonging and affection
Secondary Group-
groups that meet principally to solve problems
Social facilitation-
tendency for people to work harder when others are around.
Trait Theory-
leadership theory that suggest leaders are born
Functional Theory-
assumes leadership behaviors can be earned
Shared Leadership-
everyones equal in the group
Analysis Paralysis-
pitfall in small group interaction caused by excessive analysis hindering group to move
forward
Chapter 9
Grouphate-
the distaste and aversion that people feel toward working in groups
Primary Groups-
groups that provide members with a sense belonging and affection
Secondary Group-
groups that meet principally to solve problems
Social facilitation-
tendency for people to work harder when others are around.
Trait Theory-
leadership theory that suggest leaders are born
Functional Theory-
assumes leadership behaviors can be earned
Shared Leadership-
everyones equal in the group
Analysis Paralysis-
pitfall in small group interaction caused by excessive analysis hindering group to move
forward
Chapter 10
Function-
the goals and effects of communication
PRoduction-
a function of organizational com in which activity is coordinated toward accomplishing
tasks
Maintenance-
stability of existing systems is preserved
Innovation-
Systems are changed
Structure-
lines of communication or a system of pathways through which messages flow
Downward Communication-
communication with subordinates
Upward Communication-
communication with superiors
Horizontal Communication-
communication with peers
Hierarchy-
a power structure in which some members exercise authority over others.
Formal Structure-
officially designated channels of communication
Informal Structure-
Unspoken but understood channels of communication
Societal Role-
social function
Integration Role-
potentially chaotic social conflicts or problems are managed
Political Role-
Valued resources and thus power are generated and distributed
Organizational Culture-
a pattern of shared beliefs values and behaviors
Organizational identification-
occurs when an employee's values starts to overlap with the organization's values
Metamorphosis-
when employees come to see themselves as members of the organization and colleagues see them
this way as well
Semantic-Information Distance-
describes the gap in information and understanding between supervisors and subordinates on
specific issues
Upward Distortion-
when subordinates are hesitant to communicate negative news and present information to
superiors in a more positive light then is warranted
Perceptual Co-Orientation-
a state in which two people share similar perceptions and recognize that their perceptions
agree
Rhetor-
a person or institution that addresses a large audience the originator of a communication
message but not necessarily the one delivering it
Artistic Proofs-
artistic skills of a rhetor that influence effectiveness
Ethos-
Credibility
Pathos-
the rhetorical use of emotions to affect audience decision making
Logos-
Rational appeals the use of rhetoric to help the audience see the rationale for a particular
conclusion
Rhetorical audience-
those people who can take the appropriate action in response to a message
Rhetorical event-
any event that generates a significant amount of public discourse
Deliberative Rhetoric-
the type of rhetoric used to argue what a society should do in the future
Public Sphere-
the arena in which decision making occurs through the exchange of ideas and arguments
Social Movement-
large body or organized people who are attempting to create social change
Formal Structure-
officially designated channels of communication reflecting explicit or desired patterns
of interaction.
Informal Structure-
Unspoken but understood channels of communication reflecting patterns that develop
spontaneously.
Societal Role-
social function.
Integration Role-
potentially chaotic social conflicts or problems are managed.
Political Role-
Valued resources and thus power are generated and distributed.
Organizational Culture-
a pattern of shared beliefs values and behaviors.
Organizational identification-
occurs when an employee's values starts to overlap with the organization's values.
Metamorphosis-
when employees come to see themselves as members of the organization and colleagues see them
this way as well.
Semantic-Information Distance-
describes the gap in information and understanding between supervisors and subordinates on
specific issues.
Upward Distortion-
when subordinates are hesitant to communicate negative news and present information to
superiors in a more positive light then is warranted.
Perceptual Co-Orientation-
a state in which two people share similar perceptions and recognize that their perceptions
agree.
Rhetor-
a person or institution that addresses a large audience the originator of a communication
message but not necessarily the one delivering it.
Artistic Proofs-
artistic skills of a rhetor that influence effectiveness.
Ethos-
Credibility.
Pathos-
the rhetorical use of emotions to affect audience decision making.
Logos-
Rational appeals the use of rhetoric to help the audience see the rationale for a particular
conclusion.
Rhetorical audience-
those people who can take the appropriate action in response to a message.
Rhetorical event-
any event that generates a significant amount of public discourse.
Deliberative Rhetoric-
the type of rhetoric used to argue what a society should do in the future.
Public Sphere-
the arena in which decision making occurs through the exchange of ideas and arguments.
Social Movement-
large body or organized people who are attempting to create social change.
Chapter 12
Media-
a plural form of medium or a channel of communication.
Culture Industries-
large organizations in the business of mass communication that produce distribute or show
various media texts.
New Media-
refers to the new communication technologies of the late twentieth century and early twenty
first century.
Active agents-
seekers of various media messages and resisters of others.
Linear Model-
portrayal of communication as a process occurring largely in one direction.
Media Text-
a television show
context analysis-
focuses on specific aspects of the content of a text or group of texts.
hegemony-
process by which we consent to social constructions rather than having.
MEdia Event-
occasions or catastrophes that interrupt regular programming.
Media Violence-
representations of violent acts in media.
Chapter 13
MEdia Deficit approach-
sees mediated communication as deficient
MEdia Augmentation Approach-
views mediated communication as complementing or augmenting face to face communication.
Emoticons-
pictographs used in email to convey relational information.
Field of Availables-
potential partners and friends.
Hyperpersonal Relationships-
internet relationships that develop intimacy more quickly than face to face relationships.
Diffusion of innovations-
theory that explains why some innovations are accepted by some and rejected by others.