McDonald's

13 cards·by antesqui

What is the 4 Step Training Method?

Prepare → Present → Try Out → Follow Up

What are the 4 hats of a Crew Trainer?

Role model, teacher, coach, and expert

What does "KVS" stand for?

Kitchen Video System

What does "SOC" mean?

Station Observation Checklist

What percent of an "SOC" must be correct?

100%

What is "QSCV?"

Quality, Service, Cleanliness, and Value.

What are the 5 People Drivers?

Respect/Recognition, Values/ Leadership, Pay/Benefits, Learning/Growth, Resources to get job done

What is "PQRG?"

Pocket Quality Reference Guide

What does "LMS" mean?

Learner Management System

What is "SMX?"

Shift Manager Excellence

What are "LP" & "UP?"

Lower Platten and Upper Platter (Parts of the grill)

How do you resolve a customer complaint?

(LAST) Listen attentively, Apologize while understanding, Solve the problem/Make it right, Thank the guest.

What are the 6 enemies of oil?

CDWASH Carbon, Detergent, Water, Air, Salt, Heat