Ch. 10-14

Set a minimum wage and maximum basic hours for workers in interstate commerce industries

The taft-hartley act mae this form of agreement illegal

employees hired must join the union to keep their job

employees need not join the union but are required to pay union fee

ecourages both sides in a dispute to continue negotiating and often makes suggestions for resloving

an impartial third party to render a binding decision in a labor dispute

recognized the legality of the union shop but granted individual states the power to outlaw such agreements through

Study workers to find the most efficient ways of doing things and then teaching people those techniques

begun by Federick Taylor, which tasks must be performed to complete a job and time needed to do each task

theory developed by frank and lillian gilbreth that every job can be broken down in to a series of elementary motions

the tendency for people to behave differently when they know they are being studied

theory of motivation based on unmet human needs from basic physiological needs to safty,social,and esteem needs to self-actualization needs

enthusiasm for workers and makes them work to full potential (14 steps)

theory x and theory y

blend of american and japanese management approaches

a system of goal setting and implementation; it involves a cycle of discussions, review, and evalution

Victor Vrooms theory that the amount of effort employees exert on a specific task depends on their expectation of outcome

positive and negative reinforcers motivate a person to behave in certain ways

the idea that employees try to maintain equity between inputs and outputs compared to others in similar positions

amotivational strategy emphasizes motivating the worker through the job itself

a job enrichment strategy that involves moving employees from one job to another

for firm with 15 or more employees, outlawd discrimination in employment based on sex, race, color, religion, or national origin

strengthened the equal employment opportunity commission and authorized the EEOC to set guidelines for human resource management

employment activities designed to "right past wrongs) by increasing opportunities for minorities and women

discrimination against members of a dominsnt or majority group

study of what employees do whohold various jobs titles

a summary of the objectives of a job, the type of work to be done, the responsibilities and duties

a written summary of the minimum qualifications required of worker to do a particular job

employees that include part-time workers, temporary workers, seasonal workers

training at the workplace that lets the employee learn by doing or by watching others for a while and tyen imitating them

training done in schools where employees are taught on equipment similar to that used on the job

the process of training and educating employees to become good managers

an experienced employee eho supervises, coahces, and guides lower-level employees

fringe benefits plan that allows employees to choose the benefits they want uo to a certain dollar amount

an arrangement whereby two parrt-time employees share one full-time job

products, price, place, promotion

information that haas already been compiled by other and pulished in journals and books or made available

data that you gather yourself

answer

a group of products that are physically similar market

consumer products with unique characteristics and brand indentity

goods or b2b goods

theoretical model of what happens to sales and profits for a products class over time

one or more dominant firms set a pricing practice that all competitors in an industry must follow

pricing goods and services at price points that make the product appear less expensive than it is

everything that consumers evaluate when deciding whether to buy something; also know called avalue package.