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Ba1100

112 cards·by tonitraweems
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Operations Management
the development and administration of the activities involved in transforming resources into goods and services
Manufacturing
the activities and processes used in making tangible products; also called production
Operations
activities and processes used in making both tangible and intangible products
Transformation Process
inputs are converted to outputs; controlled by taking feedback and comparing it to established standards
Input
resources (labor
Output
goods
3D Printing
has become popular among businesses for the purpose of manufacturing certain items more efficiently and inexpensively
Differences Between Manufacturers and Service Providers
nature and consumption of output
Operations Planning
marketing research determines product
Standardization
the making of identical interchangeable components of products
Modular Design
creation of item in self-contained units that can be combined or interchanged to create different products
Customization
making products to meet a particular customer's needs or wants
Capacity
maximum load that an organizational unit can carry or operate; can be stated in terms of inputs or outputs;planning too low results in unmet
Facility Location
complex and costly decision
Factors to Consider in Facility Location
proximity to market
Fixed-Position Layout
layout that brings all resources required to create the product to a central location
Project Organizations
Companies using fixed-position layout because it is typically involved in large complex projects such as construction or exploration
Process Layout
layout that organizes the transformation process intodepartments that group related processes
Intermittent Organizations
deal with products of a lesser magnitude than project organization
Product Layout
layout requiring production to be broken down into relatively simple tasks assigned to workers
Continuous Manufacturing Organizations
companies that use continuously running assembly lines creating products
Computer-Assisted Design
design of components
Computer-Assisted Manufacturing
employs specialized computer systems to actually guide and control the transformation process
Flexible Manufacturing
direction of machinery by computers to adapt to different versions of similar operations
Computer-Integrated Manufacturing
complete system that designs products
Sustainability Issues
sustainability issues are becoming increasingly important to stakeholders and consumers
Green Operations and Manufacturing
can improve a company's reputation
Supply Chain Management
connecting and integrating all parties or members of the distribution system in order to satisfy customers; also called logistics
Components of Supply Chain Management
obtaining and managing raw materials and component parts; managing finished products
Purchasing
the buying of all the materials needed by the organization; also called procurement
Components of Purchasing
aim is to obtain items of desired quality in right quantities at lowest possible cost; companies may be able to make some component parts mo
Inventory
all raw materials
Finished Goods
products ready for sale
Work-in-Process
products partly completed
Raw Materials
all materials purchased to be used as inputs for making other products
Inventory Control
process of determining how many supplies and goods are needed and keeping track of quantities on hand
Managing Inventory
operations management must be closely coordinated with inventory control; managers try to determine the proper inventory level for each item
Economic Inventory Quantity Model
identifies the optimum number of items to order to minimize the costs of managing them
Material-Requirements Planning
schedules the precise quantity of materials needed to make the product
Just in Time Inventory Management
technique using smaller quantities of materials that arrive "just in time" for use in the transformation process and therefore requires less
Globalization
requires supply chain managers improve speed and balance resources to compete
Outsourcing
contracting work to other companies; linked with competitive advantages through improved product quality
Routing
sequence of operations through which the product must pass; sequence depends on the product specifications
Scheduling
assignment of required tasks to departments or even specific machines
Program Evaluation and Review Technique (PERT)
identifies all the major activities or events required; arranges them in a sequence or path; determines the critical path; estimates the tim
Critical Path
path requiring longest time from start to finish; minimum amount of time needed for completion
Quality
critical element of operations management; reflects degree to which a good or service meets the demands and requirements of customers
Difficulty in Determining Quality
quality depends on customers' preceptions of how well the product meets or exceeds their expectations; company must define important quality
Quality Control
processes an organization uses to maintain its established quality standards
Statistical Process Control
system in which management collects and analyzes information about the production process to pinpoint quality problems in the production sys
Top Quality Management
philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of qu
Benchmarking
meaasuring and evaluating of the quality produced by the best performing companies in the industry
ISO 9000
series of quality assurance standards designed by the International Organization for Standardization to ensure consistent product quality un
ISO 1400
comprehensive set of enviromental standards that encourages companies to conduct business in a cleaner
Inspection
reveals whether a product meets quality standards; determines quality level
Sampling
allows company to pass entire batch of products through inspection by testing a sample; always risk of incorrect conclusion
Operations Management
the development and administration of the activities involved in transforming resources into goods and services
Manufacturing
the activities and processes used in making tangible products; also called production
Operations
activities and processes used in making both tangible and intangible products
Transformation Process
inputs are converted to outputs; controlled by taking feedback and comparing it to established standards
Input
resources (labor
Output
goods
3D Printing
has become popular among businesses for the purpose of manufacturing certain items more efficiently and inexpensively
Differences Between Manufacturers and Service Providers
nature and consumption of output
Operations Planning
marketing research determines product
Standardization
the making of identical interchangeable components of products
Modular Design
creation of item in self-contained units that can be combined or interchanged to create different products
Customization
making products to meet a particular customer's needs or wants
Capacity
maximum load that an organizational unit can carry or operate; can be stated in terms of inputs or outputs;planning too low results in unmet
Facility Location
complex and costly decision
Factors to Consider in Facility Location
proximity to market
Fixed-Position Layout
layout that brings all resources required to create the product to a central location
Project Organizations
Companies using fixed-position layout because it is typically involved in large complex projects such as construction or exploration
Process Layout
layout that organizes the transformation process intodepartments that group related processes
Intermittent Organizations
deal with products of a lesser magnitude than project organization
Product Layout
layout requiring production to be broken down into relatively simple tasks assigned to workers
Continuous Manufacturing Organizations
companies that use continuously running assembly lines creating products
Computer-Assisted Design
design of components
Computer-Assisted Manufacturing
employs specialized computer systems to actually guide and control the transformation process
Flexible Manufacturing
direction of machinery by computers to adapt to different versions of similar operations
Computer-Integrated Manufacturing
complete system that designs products
Sustainability Issues
sustainability issues are becoming increasingly important to stakeholders and consumers
Green Operations and Manufacturing
can improve a company's reputation
Supply Chain Management
connecting and integrating all parties or members of the distribution system in order to satisfy customers; also called logistics
Components of Supply Chain Management
obtaining and managing raw materials and component parts; managing finished products
Purchasing
the buying of all the materials needed by the organization; also called procurement
Components of Purchasing
aim is to obtain items of desired quality in right quantities at lowest possible cost; companies may be able to make some component parts mo
Inventory
all raw materials
Finished Goods
products ready for sale
Work-in-Process
products partly completed
Raw Materials
all materials purchased to be used as inputs for making other products
Inventory Control
process of determining how many supplies and goods are needed and keeping track of quantities on hand
Managing Inventory
operations management must be closely coordinated with inventory control; managers try to determine the proper inventory level for each item
Economic Inventory Quantity Model
identifies the optimum number of items to order to minimize the costs of managing them
Material-Requirements Planning
schedules the precise quantity of materials needed to make the product
Just in Time Inventory Management
technique using smaller quantities of materials that arrive "just in time" for use in the transformation process and therefore requires less
Globalization
requires supply chain managers improve speed and balance resources to compete
Outsourcing
contracting work to other companies; linked with competitive advantages through improved product quality
Routing
sequence of operations through which the product must pass; sequence depends on the product specifications
Scheduling
assignment of required tasks to departments or even specific machines
Program Evaluation and Review Technique (PERT)
identifies all the major activities or events required; arranges them in a sequence or path; determines the critical path; estimates the tim
Critical Path
path requiring longest time from start to finish; minimum amount of time needed for completion
Quality
critical element of operations management; reflects degree to which a good or service meets the demands and requirements of customers
Difficulty in Determining Quality
quality depends on customers' preceptions of how well the product meets or exceeds their expectations; company must define important quality
Quality Control
processes an organization uses to maintain its established quality standards
Statistical Process Control
system in which management collects and analyzes information about the production process to pinpoint quality problems in the production sys
Top Quality Management
philosophy that uniform commitment to quality in all areas of an organization will promote a culture that meets customers' perceptions of qu
Benchmarking
meaasuring and evaluating of the quality produced by the best performing companies in the industry
ISO 9000
series of quality assurance standards designed by the International Organization for Standardization to ensure consistent product quality un
ISO 1400
comprehensive set of enviromental standards that encourages companies to conduct business in a cleaner
Inspection
reveals whether a product meets quality standards; determines quality level
Sampling
allows company to pass entire batch of products through inspection by testing a sample; always risk of incorrect conclusion