Christina

MAA 100- Chapter 5 & 6 Quiz Study

18 cards·by cjohnston

Calming down a patient includes

Listening, defusing the situation, and remaining calm and in control

When taking messages for the provider, what is not considered effective?

Using jargon or slang

Screening patients includes

Asking questions, determining if the patient is in urgent need, or if the patient is in a life threatening situation.

Why would you need to analyze patient flow in the schedule?

It maximizes the office schedule.

If 2 patients are given the same exact appointment, this is an example of what kind of booking?

Double Booking

During an emergent call, what would be the most appropriate question to ask?

Is the patient breathing or bleeding?

Medical Assistants are assigned for the following responsibilities:

General questions about the practice, Greeting patients, scheduling appointments

Medical assistants can triage patient's symptoms for medication. True or False?

False.

What is the most effective way for a patient to not miss an appointment?

A reminder call 24-48 hours before their appt

How can you signify that a patient is a "No Show"?

Indicate the patient with a Red X

Which term means to make facility/ equipment available to all users?

Accessibility

What is a courteous way of placing a patient on hold?

Take the caller's name and phone number, and ask if you can place them on hold (WAIT for response)

What is the biggest complaints that medical facilities receive?

Wait times are excessive

What is the style of scheduling in which patients are scheduled for the first 30 minutes of eachhour?

Wave or Modified Wave

What is the most widely used scheduling style where patients are assigned a specific time?

Stream/Fixed

Speaking louder will help a patient who has difficulty understanding English will help thepatient understand better. True or False?

False.

Multiple No-Shows and cancellations should be brought to the attention of:

The provider!

How long should a blood pressure check take?

5 minutes