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Test 3
MGMT 498
7 cards·by fuchsinator4hockey
What are contemporary approaches to strategic control and how does it work?
Relationships between strategy formulation, implementation & control are highly
interactive. 2 types of control; informational & behavioral
What are traditional approaches to strategic control and how does it work?
Sequential. Top mgmt sets strategies Performance measured/predetermined goal set.
Control has feedback loop from performance
What is behavioral control?
Boundries (Guidelines ensure appropriate focus), Culture (encourages
individualidentification w/ org. & objectives), Rewards (motivate perf
What is informational control?
constantly changin info that has strategic importance. Frequent & regular attention
required Discussed w/all parties (cont.)
What is organizational culture?
A system of shared values & beliefs that shape a company’s people, organizational structures
& control systems to produce behavioral norms
How does organizational culture provide behavioral control?
It impacts what customers think of them of a company Unwritten standards of acceptable
behavior in dress, ethical matters, the way an organi
What are the characteristics of effective reward and evaluation systems?
Objectives are clear, well understood & broadly accepted. Rewards are clearly linked to
performance & desired behaviors. Performance (cont.)