ORG BEHAV

EXAM III

62 cards·by ninjanina26

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stress

Unconscious preparation to fight or flee that person experiences when faced with any demand

stressor

person or event that triggers the stress response

distress

adverse psychological

strain

Distress

homeostasis

steady state of bodily functioning and equilibrium

ego-ideal

embodiment of a person's perfect self

self-image

How person sees himself or herself

workaholism

imbalanced preoccupation with work at the expense of home and personal life satisfaction

participation problem

cost associated with absenteeism

performance decrement

cost resulting from poor quality or low quantity of production

compensation award

organizational cost resulting from court awards for job distress

Type A behavior pattern

complex of personality and behavioral characteristics

personality hardiness

personality characterized by commitment

transformational coping

way of managing stressful events by changing them into less subjectively stressful events

self-reliance

healthy

counterdependence

unhealthy

overdependence

unhealthy

preventive stress management

organizational philosophy according to which people and organizations should take joint responsibility for promoting health and preventing d

primary prevention

stage in preventive stress management designed to reduce

secondary prevention

stage in preventive stress management designed to alter or modify the individual's or the organization's response to a demand or stressor

tertiary prevention

stage in preventive stress management designed to heal individual or organizational symptoms of distress and strain

communicator

person sending a message

receiver

person accepting a message

perceptual screen

window through which one interacts with others

message

thoughts and feelings that the communicator is attempting to evoke in the receiver

feedback

Information fed back that completes two-way communication

language

words

data

Uninterpreted and unanalyzed elements of a message

information

Data that have been interpreted

richness

ability of a medium to convey meaning to a receiver

reflective listening

Carefully listening to a message and immediately repeating it back to the speaker

two-way communication

interactive form of communication in which there is an exchange of thoughts

one-way communication

Communication in which a person sends a message to another person and no feedback

barriers to communication

Factors that distort

gateways to communication

Openings that break down communication barriers

civility

Communication and behavior that respect the integrity and dignity of the individual

incivility

Discourteous communication and rude behavior that are disrespectful

defensive communication

Messages that are aggressive

nondefensive communication

Messages that are assertive

nonverbal communication

All elements of communication that do not involve words or language

proxemics

study of an individual's perception and use of space

territorial space

Bands of concentric space radiating outward from the body

kinesics

study of body movement and posture

communicative disease

Loneliness and social isolation resulting from the absence of heartfelt communication in relationships

information communication technology (ICT)

extensive category of new developments in interpersonal communication that allow fast

communication

evoking of a shared or common meaning in another person

interpersonal communication

Communication between two or more people in an organization

programmed decision

simple

nonprogrammed decision

new

effective decision

timely decision that meets a desired objective and is acceptable to those individuals affected by it

rationality

logical

bounded rationality

theory that suggests that there are limits to how rational a decision maker can actually be