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Email Etiquette
17 cards·by shanda580
When should you use the BCC field?
When a recipient needs to be kept confidential
You should only forward emails when
I know the other person should have the information.
What is the most important thing that you should do with every email?
Proofread
When you reply to an email, you must always include the original mail in the reply.
False
When you need to send an email to many recipients, you use
The CC field
When you have a specific, personal response in a group email thread you respond with
Reply
Work email should be treated as a private space. True or False
False
Why are subject lines important?
They tell the recipient what the email is about
Why should you use exclamation marks sparingly?
It indicates excitement.
Why should you avoid the use of sarcasm in email?
It could be misconstrued.
Why should you avoid using ALL CAPS?
Because it is considered "yelling"
How should you abbreviate "Talk To You Later" in email?
You should not use abbreviations in email.
Email should be used for important and urgent matters
FALSE
Why is it a good idea to fill out the subject line last?
To avoid sending it to the wrong person or too soon
The CC field indicates that those recipients do not need to take any action. True/False
TRUE
The standard acceptable time frame for responding to an email is what?
24 - 48 hours
When should you "reply all?"
When everyone on the original email needs to receive the response.